Refund Policy

Last Updated: January 2, 2026

Thank you for shopping at Tales On Trails Books. We appreciate your business and want to ensure you have a positive experience with our digital products.

1. Digital Product Policy

Due to the nature of digital products, all sales are FINAL once the download link has been accessed or the product has been downloaded.

Once you receive and access your eBook, you have received the complete product, and refunds cannot be issued.

2. No Refunds After Download

We do not offer refunds, returns, or exchanges for digital products that have been:

Downloaded
Accessed via the download link
Successfully delivered to your email

This policy is in place because digital products cannot be “returned” in the same way physical products can.

3. Preview Before Purchase

To help you make an informed decision, we provide:

Detailed product descriptions
Preview pages showing sample content
YouTube videos demonstrating the story
Clear age range recommendations (Ages 2-5)
Information about the values and lessons taught

We encourage you to review all available information before making a purchase.

4. Technical Issues

If you experience technical difficulties accessing your purchase, we are here to help.

We WILL assist you if:

You did not receive your download link within 1 hour of purchase
The download link is broken or expired
The PDF file is corrupted or will not open
You accidentally deleted the file and need it re-sent

5. Duplicate Purchases

If you accidentally purchase the same product twice, please contact us within 24 hours at admin@talesontrailsbooks.com with proof of duplicate purchase (order numbers). We will review your case and may issue a refund for the duplicate purchase at our discretion.

6. Unauthorized Charges

If you believe you were charged incorrectly or without authorization, please contact us immediately at admin@talesontrailsbooks.com. We will investigate and resolve the issue.

For payment disputes, you may also contact your payment provider (PayPal, credit card company, etc.).

7. Product Quality Guarantee

We stand behind the quality of our products. Each BOBA eBook is:

Professionally illustrated
Carefully written to teach important values
Age-appropriate for children 2-5 years old
Delivered in high-quality PDF format

If you believe a product has a significant quality issue (missing pages, severe formatting problems, etc.), contact us within 7 days of purchase at admin@talesontrailsbooks.com. We will review your concern and may offer a replacement or resolution.

8. Pricing Errors

In the rare event of a pricing error on our website, we reserve the right to cancel orders placed at the incorrect price and notify you of the cancellation. You will receive a full refund if this occurs.

9. Contact Us First

Before initiating a chargeback with your bank or payment provider, please contact us at admin@talesontrailsbooks.com. We are committed to resolving any issues and finding a satisfactory solution.

Chargebacks initiated without first contacting us may result in being banned from future purchases.

10. Refund Processing Time

In the rare cases where refunds are issued (duplicate purchases, technical errors, etc.), please allow:

3-5 business days for refunds to PayPal accounts
5-10 business days for credit card refunds to appear on your statement

11. Questions About This Policy

If you have questions about our Refund Policy or need assistance with a purchase, please contact us:

Tales On Trails Books
Email: admin@talesontrailsbooks.com
Location: Nepean, ON, Canada

We typically respond within 24 hours during business days.

12. Your Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable consumer protection laws in your jurisdiction.

13. Satisfaction Commitment

While we cannot offer refunds after download, we are committed to your satisfaction. If you’re unhappy with a purchase, please tell us why at admin@talesontrailsbooks.com. Your feedback helps us improve our products and better serve families.

By making a purchase from Tales On Trails Books, you acknowledge that you have read and agree to this Refund Policy.

Tales On Trails Books