Last Updated: January 2, 2026
Tales On Trails Books sells exclusively digital products. This policy explains how your purchases are delivered.
1. Digital Delivery Only
We sell digital eBooks in PDF format. There are NO physical products shipped.
All products are delivered electronically via email immediately after your purchase is confirmed.
2. Instant Delivery
Upon successful payment, you will receive:
- An order confirmation email
- A separate email containing your download link(s)
Delivery time: INSTANT (usually within 1-5 minutes after payment)
3. How to Access Your Purchase
Step 1: Complete your purchase through our secure checkout
Step 2: Check your email inbox for the download link
Step 3: Click the download link to access your eBook
Step 4: Save the PDF file to your device
Step 5: Open and enjoy your BOBA story!
4. Download Link Validity
Your download link will remain active for 30 days from the date of purchase.
We recommend:
- Downloading your eBook immediately
- Saving a backup copy to your computer, tablet, or cloud storage
- Keeping your order confirmation email for future reference
If your download link expires, contact us at admin@talesontrailsbooks.com and we will provide a new link.
5. Email Delivery
Your eBook will be sent to the email address you provided during checkout.
Important:
- Double-check that your email address is correct before completing your order
- Check your SPAM or JUNK folder if you don’t receive the email within 15 minutes
- Add admin@talesontrailsbooks.com to your contacts to ensure delivery
6. Didn’t Receive Your Download Link?
If you haven’t received your download link within 1 hour, please:
- Check your spam/junk folder
- Verify the email address you used for purchase
- Wait a few more minutes (sometimes emails can be delayed)
- Contact us at admin@talesontrailsbooks.com with your order number
We will resend your download link within 24 hours.
7. Technical Requirements
To access your eBook, you need:
- A device (computer, tablet, or smartphone)
- A PDF reader (Adobe Acrobat Reader, Apple Books, or any PDF viewer)
- Internet connection (for initial download only)
- Email access
PDF readers are FREE and available on all devices.
8. File Format
All eBooks are delivered as PDF files.
PDF Benefits:
- Works on all devices (Windows, Mac, iOS, Android)
- Maintains formatting and image quality
- Can be printed for personal use
- Easy to share between your own devices
9. Printing Your eBook
You are permitted to print ONE copy of your eBook for personal use.
Printing multiple copies for distribution is prohibited and violates our Terms of Service.
10. Re-Downloading Your Purchase
Lost your file? No problem!
Within 30 days of purchase:
- Use your original download link (check your email)
After 30 days:
- Contact us at admin@talesontrailsbooks.com
- Provide your order number or email address used for purchase
- We will send you a new download link free of charge
11. Multiple Devices
You can download and save your eBook to multiple personal devices:
- Your computer
- Your tablet
- Your smartphone
- Your backup drive
This is for YOUR PERSONAL USE ONLY. Sharing files with others violates our Terms of Service.
12. No Shipping Fees
Since we deliver digitally, there are NO shipping fees or delivery charges.
The price you see is the price you pay. No hidden costs!
13. International Availability
Our digital products are available worldwide, delivered instantly to any country.
No customs fees, no international shipping delays, no geographic restrictions.
14. Order Issues
If you experience any problems:
- Broken download link
- Corrupted file
- Wrong product delivered
- Technical difficulties
Contact us immediately at admin@talesontrailsbooks.com
We will resolve the issue within 24 hours.
15. Security and Privacy
All downloads are delivered through secure, encrypted connections.
Your purchase information and personal data are protected according to our Privacy Policy.
16. Customer Support
For delivery issues or questions, contact us:
Tales On Trails Books
Email: admin@talesontrailsbooks.com
Location: Nepean, ON, Canada
Support Hours: Monday-Friday, 9 AM – 5 PM EST
Response Time: Within 24 hours
17. Environmental Benefit
By choosing digital products, you’re helping the environment:
- No paper waste
- No shipping emissions
- No packaging materials
- Instant access with zero carbon footprint
Thank you for supporting sustainable, eco-friendly digital products!
Summary:
- ✓ Instant digital delivery via email
- ✓ Download link valid for 30 days
- ✓ No shipping fees
- ✓ Available worldwide
- ✓ Can be saved to multiple personal devices
- ✓ Free re-delivery if you lose your file
Questions? Email us at admin@talesontrailsbooks.com
By purchasing from Tales On Trails Books, you acknowledge that you understand this is a digital product with instant email delivery.